Incident Response
The way and the speed in which an incident is responded to is a true test of operational readiness. The Incident Report and Response module streamlines the process of incident reporting and facilitates immediate response coordination, enabling designated teams to act efficiently and minimise potential disruptions.
By centralising incident data and capturing reports in real-time, it enhances proactive risk mitigation strategies and aids in compliance with regulations. Be empowered to effectively handle incidents, reduce downtime, and uphold safety and operational standards.
Benefits at a glance
Streamline incident reporting processes
Facilitate rapid response coordination
Deploy manpower faster and more efficiently
Our intuitive and standardised incident-reporting templates guide staff through a structured reporting process, ensuring that all critical information is captured accurately and promptly.
This comprehensive approach to incident reporting helps ensure that incidents are reported in a consistent and thorough manner, providing a solid foundation for subsequent actions and investigations.
All incident reports are routed in real-time to Optimax Central, empowering managers and supervisors with the necessary information to determine the next course of action.
Convert incidents into pre-defined tasks with one click and easily assign them to the nearest available officers using "Location Monitoring" and "Availability Charts".
Pre-defined tasks are linked to task templates, which can be configured with specific incident response SOPs to guide frontline staff in their handling of the incident. This enables comprehensive treatment of every incident, with proper documentation every step of the way.
The safety of employees is paramount. We recognise that frontline staff take on certain risks during their course of work, depending on the nature of the tasks.
This is why we have built a discreet SOS alerting feature, where frontline staff using Optimax Go can send out distress alerts using a shortcut key.
The command center receives a priority notification and can proceed to handle the case with urgency. The Command center then receives the alert in real time and investigate the distress call immediately and dispatch backup officers if needed.
