task management
Introducing our workforce Task Management feature, designed to streamline and enhance your team's productivity while upholding service quality. Our intuitive task designer is built with workforce operations in mind so you can effortlessly assign, track, and monitor tasks, ensuring efficient collaboration and timely completion. Stay in control with real-time updates and notifications, empowering you to prioritise assignments, effectively allocate resources, and meet crucial deadlines and stringent client requirements.
Benefits at a glance
Simplify Task Creation with Templates
Unlock New Efficiencies with our Specialised Task Assignment and Management Features
Gain Full Situational Awareness with Live Dashboards
Configure routine tasks and standard operating procedures (SOPs) into task templates, which can then be automatically assigned to officers when he/she clocks in for duty.
Establish standardised workflows and ensure consistency in service delivery through the comprehensive pre-configured task lists.
Improve the robustness of the task assignment process through features like QR and NFC code scanning, manual or automatic duty assignment, customisable time settings, and more.
Leverage our "Location Monitoring" system and "Availability Charts" to identify the nearest available personnel to be deployed in the event of emergencies.
Gain visibility into task progress, resource allocation and performance metrics for real-time clarity in managing workforce operations. Identify bottlenecks instantly, ensuring timely completion of critical tasks.
Collaborate seamlessly with your team, even clients, as live updates can be shared on-demand.
Integrate explicit proof-of-service requirements into the Optimax task templates.
Empower your frontline staff to update task records accurately by adding notes, capturing photos, or scanning unique digital codes that align with specific task requirements.
With Optimax, task data is continuously and automatically updated, ensuring real-time accuracy and reliability. Once submitted, the data becomes immutable, instilling trust and confidence for both you and your clients.
