LAST MILE SERVICE DELIVERY
YOUR customer's experience is our priority. Last-mile delivery is the final delivery of services or goods directly to the customer, usually in person. This stage is critical in the entire chain of business operations. Examples include airport concierge services, telco broadband installation services, home maintenance and goods deliveries.
Optimax partners with last mile service providers to elevate your efficiency and service standards through streamlined order management, seamless task coordination, electronic proof-of-delivery, and real-time tracking of service personnel.
Benefits at a glance
Dynamic task assignment and monitoring
Ensure continuity of Service Delivery
Real-time officer visibility
Monitor your work force and in real time
Report generation
Obtain operational reports instantly
Optimax enables Service Delivery in a dynamic environment
Be equipped to respond swiftly to fluctuations in order volumes, as well as urgent requests and changes. Reduce disruptions to service delivery through our dynamic workforce management process that allows for easy task assignments, batch uploads, and more.
The Optimax Difference
Reported 15% gain in the number of successful service fulfillments.
Monitor your workforce location and activities
Effortlessly keep track of the location of the service team, their movements, service-delivery progress, etc., through our real time, map-based interface.
Monitor the time spent at each location and stay updated on delivery progress in real-time to ensure that SOPs are being followed, and services are being delivered on time, in accordance with service agreements.
Grant clients access to the live Optimax dashboard and allow them to view task progress in real-time from any location or device.
The Optimax Difference
Improved operational visibility and reduced time spent on providing status updates for clients, improving client confidence and satisfaction.
Detailed reports at your fingertips
Effortlessly generate customisable reports for various aspects of your service operations.
Respond to your clients' ad hoc requests or churn out management reports within seconds.
Give your clients peace of mind that records are accurate with the high-confidence proof-of-service workflows
The Optimax difference
Greatly reduce time needed to consolidate and produce reports for clients.
A paperless end-to-end transaction
Successful deliveries can be captured and monitored digitally, including important details like time of delivery, signature of the receiver of the package, exact location of where the delivery person dropped off the parcel, etc.
The Optimax difference
Reduce disputes with end consumers by simplifying the documentation and retrieval of delivery records.
